WARNING: HP DOES NOT HONOR THEIR ONE YEAR WARRANTY!!!!!!
I purchased a $600. HP Laptop 1 month ago and the USB Port Broke. I contacted HP Customer Service and explained the issue to them. They said the problem was covered under Warranty and to ship it back to them. They sent me a prepaid box and I shipped it back.
4 days later they notified me and said I should call them. I called them at 1:30 in the morning because I just read the their Email, and the Overseas Rep said that I was not covered for the repair, and that there is a charge of $324,95 to repair the unit. The Rep sounded like she was reading off a Cue Card. I asked her if she was FUCKING KIDDING ME????
She repeated that there ws a $324.95 charge to repair the unit. I said I wanted to speak to a Supervisor. She said I should call back during Business Hours. I told this Rep that it sounds like you tell EVERYONE there is a Charge for repair, and that you DON’T Honor your One Year Warranty. I also said that I have read on the Web that HP has a Problem Honoring Warranties. I also said that I have an ACER and that I will NEVER Buy an HP Product again. I said after I get this Laptop fixed under Warranty, and I will get it repaired under Warranty, you have lost a Customer. NOT that she gives a SHIT!!! I also said I will call Consumer Affairs and whatever other Agencies in order to get you to Honor the HP one Year Warranty.
The Reps response was > DO I HAVE AN EXTENDED WARRANTY OR AM I COVERED FOR ACCIDENTAL DAMAGES, ETC. ? I answered no to both questions, and asked if she was Shitting me!!!I said I have a One Year Warranty from HP!!!!!!!!!! She said I am NOT COVERED!!!!
I HAVE READ ABOUT THIS HAPPENIG TO OTHER CUSTOMERS, AND IT IS A DISGRACE THAT HP DOES NOT HONOR THEIR ONE YEAR WARRANTY!!!!!
DO NOT PURCHASE AN HP PRODUCT, OR YOU WILL REGRET IT!!!!!!!!!!!!!!!
HP IS ONE OF THE LOUSIEST, DISHONERABLE, BULLSHITTING COMPANIES I HAVE EVER DEALT WITH!!!! SOMEONE SHOULD PROHIBIT THEM FROM SELLING ANY PRODUCTS, AFTER FINING THE SHIT OUT OF THEM!!!!!!!!!!!!
HP, YOU SUCK BIG TIME, YOU FUCKING ASSHOLES!!!!!HP comment below, or link to this permanent URL from your own site.