WARNING: HP DOES NOT HONOR THEIR ONE YEAR WARRANTY!!!!!!
I purchased a $600. HP Laptop 1 month ago and the USB Port Broke. I contacted HP Customer Service and explained the issue to them. They said the problem was covered under Warranty and to ship it back to them. They sent me a prepaid box and I shipped it back.
4 days later they notified me and said I should call them. I called them at 1:30 in the morning because I just read the their Email, and the Overseas Rep said that I was not covered for the repair, and that there is a charge of $324,95 to repair the unit. The Rep sounded like she was reading off a Cue Card. I asked her if she was FUCKING KIDDING ME????
She repeated that there ws a $324.95 charge to repair the unit. I said I wanted to speak to a Supervisor. She said I should call back during Business Hours. I told this Rep that it sounds like you tell EVERYONE there is a Charge for repair, and that you DON’T Honor your One Year Warranty. I also said that I have read on the Web that HP has a Problem Honoring Warranties. I also said that I have an ACER and that I will NEVER Buy an HP Product again. I said after I get this Laptop fixed under Warranty, and I will get it repaired under Warranty, you have lost a Customer. NOT that she gives a SHIT!!! I also said I will call Consumer Affairs and whatever other Agencies in order to get you to Honor the HP one Year Warranty.
The Reps response was > DO I HAVE AN EXTENDED WARRANTY OR AM I COVERED FOR ACCIDENTAL DAMAGES, ETC. ? I answered no to both questions, and asked if she was Shitting me!!!I said I have a One Year Warranty from HP!!!!!!!!!! She said I am NOT COVERED!!!!
I HAVE READ ABOUT THIS HAPPENIG TO OTHER CUSTOMERS, AND IT IS A DISGRACE THAT HP DOES NOT HONOR THEIR ONE YEAR WARRANTY!!!!!
DO NOT PURCHASE AN HP PRODUCT, OR YOU WILL REGRET IT!!!!!!!!!!!!!!!
HP IS ONE OF THE LOUSIEST, DISHONERABLE, BULLSHITTING COMPANIES I HAVE EVER DEALT WITH!!!! SOMEONE SHOULD PROHIBIT THEM FROM SELLING ANY PRODUCTS, AFTER FINING THE SHIT OUT OF THEM!!!!!!!!!!!!
HP, YOU SUCK BIG TIME, YOU FUCKING ASSHOLES!!!!!