Bionaire (www.bionaire.com) 5 Stars for Product Quality, 2 Stars for Customer Service Integrity (only because of applied discounts,) 5 Stars for Applied Discounts regarding Product and Shipping Refunds.
Jarden Corporation is the Parent Company of Bionaire and other companies such as Sunbeam, etc.
First, let me say that their Heating products are Excellent at a really nice price point. They heat up ypur room relly nicely.
I called Bionaire to place an order for my Uncle. He is 89 years old and needed a Heater in a hurry. I had a Bionaire and ordered him one also. The order was placed with a Jarden Corporation Representative. He was very nice and gave me 25% off the heaters price. I paid an additional $34 for 2 day shipping in order to get this heater before the New Years, or the heater would have been received almost a week later due to the Holiday and weekend. The order was placed.
I soon learned that the shipment was not even in the UPS System. I called Bionaire 4 times. First I was told to call UPS myself regarding where the shipment is. I said why should I call UPS if the Order does not even show it has been shipped in your system? I was given a line of Bull. I called UPS and they said they don’t show it in their system and to call Bionaire. To make a long story short, after 4-5 calls and 3 Bionaire Reps, the order was in the system and was scheduled for delivery on time (something sounded strange re the info I was given.) I was told thaat because of the hardship regarding this order, that the $34 shipping fees would be refunded. I appreciated that but said that it is important that I receive this item on the promised delivery date. I was assured I would. THE ITEM NEVER CAME ON THE PROMISWED DATE, AND I RECEIVED IT A WEEK LATER AS IF THERE WAS NO EXPEDITED SHIPPING!! NYC HAD TEMPERATURES IN THE TEENS AND MY UNCLE WAS FREEZING HIS ASS OFF!!!
BIONAIRE SCREWED UP THE ORDER REGARDING SHIPPING , WHICH HAD NOTHING TO DO WITH UPS. THE REPS I SPOKE WITH AT BIONAIRE WERE >>
4) BULLSHIT ARTISTS
5) NON-CARING REGARDING MY UNCLE’s SITUATION
The Heater finally arived with a weeks delay.
I spoke to 5 Reps and a Supervisor prior to the Heater arriving. It was the Supervisor who assured me of Delivery. She ended up being the Biggest BS Artist of them all!!!! But at least she refunded the Shipping Charges, even though she said I would receive the item on time, which I didn’t. I have to check and make sure I received the applied credit for Shipping.
I didn’t call back after the Heater was received Late, because I didn’t want to deal with these BULLSHIT ARTISTS!!!