Archive for the ‘Web Purchases’ category

BIONAIRE (Jarden Corporation) BEWARE OF CUSTOMER SERVICE!!!

January 17, 2010

 Bionaire (www.bionaire.com) 5 Stars for Product Quality, 2 Stars for Customer Service Integrity (only because of applied discounts,) 5 Stars for Applied Discounts regarding Product and Shipping Refunds.

Jarden Corporation is the Parent Company of Bionaire and other companies such as Sunbeam, etc.

First, let me say that their Heating products are Excellent at a really nice price point. They heat up ypur room relly nicely.

I called Bionaire to place an order for my Uncle. He is 89 years old and needed a Heater in a hurry. I had a Bionaire and ordered him one also. The order was placed with a Jarden Corporation Representative. He was very nice and gave me 25% off the heaters price. I paid an additional $34 for 2 day shipping in order to get this heater before the New Years, or the heater would have been received almost a week later due to the Holiday and weekend. The order was placed.

I soon learned that the shipment was not even in the UPS System. I called Bionaire 4 times. First I was told to call UPS myself regarding where the shipment is. I said why should I call UPS if the Order does not even show it has been shipped in your system? I was given a line of Bull. I called UPS and they said they don’t show it in their system and to call Bionaire. To make a long story short, after 4-5 calls and 3 Bionaire Reps, the order was in the system and was scheduled for delivery on time (something sounded strange re the info I was given.) I was told thaat because of the hardship regarding this order, that the $34 shipping fees would be refunded. I appreciated that but said that it is important that I receive this item on the promised delivery date. I was assured I would. THE ITEM NEVER CAME ON THE PROMISWED DATE, AND I RECEIVED IT A WEEK LATER AS IF THERE WAS NO EXPEDITED SHIPPING!! NYC HAD TEMPERATURES IN THE TEENS AND MY UNCLE WAS FREEZING HIS ASS OFF!!!

BIONAIRE SCREWED UP THE ORDER REGARDING SHIPPING , WHICH HAD NOTHING TO DO WITH UPS. THE REPS I SPOKE WITH AT BIONAIRE WERE >>

1) UNINFORMED

2) LAZY

3) RUDE

4) BULLSHIT ARTISTS

5) NON-CARING REGARDING MY UNCLE’s SITUATION

The Heater finally arived with a weeks delay.

I spoke to 5 Reps and a Supervisor prior to the Heater arriving. It was the Supervisor who assured me of Delivery. She ended up being the Biggest BS Artist of them all!!!! But at least she refunded the Shipping Charges, even though she said I would receive the item on time, which I didn’t. I have to check and make sure I received the applied credit for Shipping.

I didn’t call back after the Heater was received Late, because I didn’t want to deal with these BULLSHIT ARTISTS!!!

 

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ONLINE WEB STORES; THE UNOFFICIAL RATINGS THREAD!!!!!!

December 22, 2009

Based on a 5 Star Rating System:

 

1) Abes of Maine (www.abesofmaine.com)  1/2 Star (And that’s only because the online webstore completed the order!)

See the related Post HERE

2) Buydig.com (www.buydig.com)  3 Stars (because I has some good experiences in the past, but the last experience gets 1 Star, which is the reason I will NEVER purchase from them again. In addition, the last experience was a test of their True Salt as a Company, where they FAILED!)

See the related Post HERE

3)  Epson (www.epson.com)  5 Stars. HIGHLY RECOMMENDED!!

See the related Post HERE

4) Home Depot (homedepot.com) In store – 5 Stars, Online Store – 1/2 Star

I have shopped at Home Depot without issue many times. It is a great store to shop in. I can stay there hours just looking and finding stuff to purchase. BUT be careful when ordering a product online. I ordered a Heater for my Uncle who happens to be a Decorated World War ll Hero. I placed the order online. A few minutes later, I wanted to change the order and upgrade the Heater. I started a Chat Session regarding Changing the order. I was told the Order would have to be cancelled, and that a new order would have to be placed. This was fine with me, but this is what occurred. The Rep said she would cancel the order but I would have to wait 24 Hours to see if the system cancelled the order or not. The Cancel was not Guaranteed. I questioned this and said I now want to CANCEL THE ORDER OUTRIGHT, AND I WILL PLACE THE ORDER WITH SOMEONE ELSE. In addition, I was told if the order was shipped, and I refused it, there could be a restocking fee. I said you gotta be kidding me. She suggested I call Customer Service which I did. The Automated Line said there was a 29 MINUTE WAIT!!!!

I started another Chat session and explained the situation. I was told there was nothing more that could be done except wait. i said this was Unacceptable. With that, The Asshole Rep ended the Chat Session. I called Customer Service Again. this time I was told that the Cancellation did go through. I WILL NEVER DEAL WITH HOME DEPOT ON LINE ORDERING AGAIN. AND I RECOMMEND YOU NOT TO EITHER!!!!

A Company is only as Good as their Customer Service. Whether before, during, or after the Sale. A Jackass can take an Order over the Phone. Or filling out an Order Form online is not indicative of how Good a Company is. It is their Customer service that Makes or Breaks a Company.

See the related Posts in this Blog regarding the Above Companies.

If a Purchase is made from a Company, But there has been No Customer Service Contact due to the Fact that there were No Issues with the Purchase, it will be noted with a *, and will be described.

4) Butterflyphoto.com (www.butterflyphoto.com) 4.5 Stars

I ordered a Camera here and received it on time as stated. The price was very good. I did not have to deal with customer service because I received the item as advertised in a timely fashion. Hopefully, there customer service would be as efficient and rate as highly as their other services did.

 Bionaire (www.bionaire.com) 5 Stars for Product Quality, 2 Stars for Customer Service Integrity (only because of applied discounts and credits,) 5 Stars for Applied Discounts regarding Product and Shipping Refund

Jarden Corporation is the Parent Company of Bionaire and other companies such as Sunbeam, etc.

First, let me say that their Heating products are Excellent at a really nice price point. They heat up ypur room relly nicely.

I called Bionaire to place an order for my Uncle. He is 89 years old and needed a Heater in a hurry. I had a Bionaire and ordered him one also. The order was placed with a Jarden Corporation Representative. He was very nice and gave me 25% off the heaters price. I paid an additional $34 for 2 day shipping in order to get this heater before the New Years, or the heater would have been received almost a week later due to the Holiday and weekend. The order was placed.

I soon learned that the shipment was not even in the UPS System. I called Bionaire 4 times. First I was told to call UPS myself regarding where the shipment is. I said why should I call UPS if the Order does not even show it has been shipped in your system? I was given a line of Bull. I called UPS and they said they don’t show it in their system and to call Bionaire. To make a long story short, after 4-5 calls and 3 Bionaire Reps, the order was in the system and was scheduled for delivery on time (something sounded strange re the info I was given.) I was told thaat because of the hardship regarding this order, that the $34 shipping fees would be refunded. I appreciated that but said that it is important that I receive this item on the promised delivery date. I was assured I would. THE ITEM NEVER CAME ON THE PROMISWED DATE, AND I RECEIVED IT A WEEK LATER AS IF THERE WAS NO EXPEDITED SHIPPING!! NYC HAD TEMPERATURES IN THE TEENS AND MY UNCLE WAS FREEZING HIS ASS OFF!!!

BIONAIRE SCREWED UP THE ORDER REGARDING SHIPPING , WHICH HAD NOTHING TO DO WITH UPS. THE REPS I SPOKE WITH AT BIONAIRE WERE >>

1) UNINFORMED

2) LAZY

3) RUDE

4) BULLSHIT ARTISTS

5) NON-CARING REGARDING MY UNCLE’s SITUATION

The Heater finally arived with a weeks delay.

I spoke to 5 Reps and a Supervisor prior to the Heater arriving. It was the Supervisor who assured me of Delivery. She ended up being the Biggest BS Artist of them all!!!! But at least she refunded the Shipping Charges, even though she said I would receive the item on time, which I didn’t. I have to check and make sure I received the applied credit for Shipping.

I didn’t call back after the Heater was received Late, because I didn’t want to deal with these BULLSHIT ARTISTS!!!

 

 

 

WARNING: Don’t Buy From Abes of Maine!!!!!!!!!!!!!!!!!!!

December 14, 2009

Whatever you do, don’t ever order from abesofmaine.com and don’t ever call these Assholes or you will be sorry!!!

I placed an order with Abes of Maine, and I called to cancel the order within 24 hours after I placed it, and  before the Order was shipped. I ordered the item on a Friday and called to cancel it early Saturday. The reason I wanted to cancel the item was because I received an email from a sales guy that wanted to sell me a battery and some other stuff. I agreed to the Battery. I called to ask a couple of questions but kept getting bounced around to various numbers, where no one answered the phone. I then called again to CANCEL the Order. This is where my problems began, and the Order was not even SHIPPED YET!!!!

I wanted to Cancel the Order, because I knew that if I couldn’t get ahold of anyone to inquire about my order before it was shipped, that this was not a Company I wanted to deal with. Imagine the Poor Customer Service I would receive AFTER I received the order? I wanted to avoid this.

To Cancel the Order, I spent 4 Hours on the Phone, and sent about 10 emails, so I can have a Time Record of Requesting the Cancellation. I did not want this company to Ship the Item and say they never received a request to cancel the order!  The Reps would forward my call to an extension that would have a message to please hold, and then the automated system would hang up on me. This happened 5 times. The Shmuck that transferred me said that I had to Hold on for someone to Answer. I told the Asshole that the Extension was hanging up on me. The only reason I was able to get through to these Aholes, was because the Rep left his direct Extension on one of his Hard sell emails. This Guy transferred me to other No Answer Extensions. I had told this guy to Cancel my order and he said ok, and would send me an email confirming this, as per my request. He never sent the email. I spoke to him numerous times, and he promised he would send the confirm, but again, he never did. After Hours, he forwarded me to a Save the Sale guy. I spoke to him and said I wanted to Cancel the order. He asked why? I explained the Lack of customer Service and that I didn’t have to deal with this Crap, and all this was before the Order was even shipped. Imagine the Piss Poor customer service I would receive After receiving the Order?? He said he would include a picture card, ship the camers Next Day and he apologized for the Hassle I received. I agreed to keep the Order. BIG MISTAKE!!!! (Next Day? The Company is in New Jersy so I would have received the item in a day anyway)

I then found out that I received Misinformation regarding the Battery. The Sales guy said that the battery was OEM but it was not. The Battery was an aftermarket battery, and I found out thru searching the Web that Panasonic did not make a battery for sale separately at that time. I about had it at this point. The Bullshit was too much, Misinformation, Being Forwarded to Extensions that Drop the Call, Being Forwarded to a Manager? after Hours of Lack of Customer Service  (The Asshole rep could have Forwarded me right away to the Manager,) No emails as promised, etc. I emailed the Manager? and the Sales rep again and cancelled the order. The Manager? called my number numerous times to speak with me. I just sent more emails cancelling the Order,as I had Been on the Phone and Computer for Hours with these Assholes!!

I sent numerous emails canceling my Order and called my Credit Card company to let them know the issue I was Having regarding the Company not canceling my order at that time. I finally received an Email confirming my cancellation. HOORAY!!!!

It only took me hours to Cancel my Order!!!!

Abes of Maine is a Company that is so Full of Shit, that they should Can it and sell the Can Of Shit on their Site!!!! Btw, the Company is not located in Maine, it is located in New Jersey. I should have Known better!!! The Bullshit starts with their Name. Wanting people to think the Company is Located in Maine!! As everyone would trust a Company located in Maine.  Wouldn’t you??

I ordered the item from www.butterflyphoto.com and was very happy. But remember, a Company is only as good as their Customer Service. Taking an Order is no Big Deal, it is how the Company Handles the Order if any issues arise.

And btw, don’t order from www.buydig.com either. Another Online Company whose Customer Service has some issues. See my other thread regarding that Company.

BuyDig.com Ex Customer!!!!!

December 13, 2009

I have been a Customer of BuyDig.com for many Years. But I am Not a Customer Anymore.

I recently saw a Camera on many Websites for $265.00. I called BuyDig.com and spoke to the person I always speak to. They had the Camera for $299.00. I asked my Contact if they can Price Match or at least come close to all the other Sellers? The reason being that I have been with BuyDig for a few years and wanted to give them the sale, even if a few dollars more than the others. Btw, the other Sellers were well-known and could also be Trusted, as is BuyDig. Well, The price stood at $299.99 and the Person would not budge, citing that he could only give me the item for the price that was listed, as it was impossible to deviate from the advertised price! What a Bunch Of Bullshit!! He said he could sell me a picture card at a discount (The picture card was not even a Class 6.) I said I would think about it. I called back the next day and asked again regarding the price. He still wouldn’t budge as that was the price, even though I told him that Most of his Competitors had the Camera for $25 Less. He said that he wanted me to be Happy and if that meant buying the camera somewhere else, than to do so.

Well, I did buy the camera somewhere else. I Purchased it at www.butterflyphoto.com The transaction went real smoothly. I ordered the camera on a Sunday, it was shipped on a Monday and I got the Camera on Tuesday. I saved $25.00

BuyDig lost a Customer as I will never buy from them again, and I highly suggest that you don’t either!!!!

BTW, I just checked the website and BuyDig is now offering the same Camera at $275.00 So I guess they listened to me, although it was too late for me. Think about it, all the Schmuck had to do was lower the price for me. Even if it was not exactly what I could get it for somewhere else. As long as he could lower the Camera a Few bucks. But NO, the Shmuck would not move his Price, so 2 things occurred:

1) They lost the Sale

2) They lost a Good Customer who would have given them Future Sales

A Company is only as Good as their Customer Service. Anyone Can Take an Order. An Order Taker is Not what Makes a Company. It is the Effort or Lack there of to keep the Customer a Customer!! Whether it is making the Sale, or how they deal with an Issue. After all, it doesn’t take a lot of Brains to just write down an order which is pretty straight forward. It is how the company’s Representative deals with issues that are outside the box. And how they look at the Total Picture, before making a Decision. This Asshole’s Decision was one that I am sure his Bosses would not have appreciated, regarding the Lost Sale, in addition to Lost Business in the Future. And all because this Shmuck decided not to lower the price a few bucks, which he was more than capable of doing, especially when this Asshole’s Brother owns the Business!!!

Great Way to do Business!!! Hasta La Vista BuyDig.com Nice Knowing You!!